Important Service Contact Informations

For many questions you might have there are direct informations contacts.

Here is a list of important service contacts about privatebase and ticket bookings.

Contact ID Ticketservice

For all questions regarding your private ID-travels chargeable ID Ticketservices (20 respectively 30 Euro per passenger) on Lufthansa and other airlines

Mo - Fr 9:00am - 6:00pm (Local time FRA)
Weekend and public holidays 10:00am - 6:00pm (Local time FRA)
Tel +49 - (0)89 - 231 289 46

Employees and retirees who do not wish to use myTravelEx or My Private Travel Manager, or whose ID tickets cannot be purchased in self-service, can use the central number to make bookings and listings for ID flights on Lufthansa and third-party airlines.

Only for technical problems:

How to reach netextend for privateBase customer support?

You can reach your account setup support and administration as follows:


Monday - Friday (not on german holidays)
9:30am - 12:00am
1:00pm - 3:00pm
Tel +49 - (0)8141 - 509 85 20
Fax +49 - (0)8141 - 509 85 19

Technical problems with the use of privateBase?

If you have technical problems with the privateBase pages, or technical problems with the privateBase login (e.g. because you have lost your smart phone on which the MFA login was already set up and you can now no longer use the MFA login), please contact the Lufthansa privateBase hotline using the following contact details:

Daily 0:00am - 12:00pm (Local time FRA)
Tel +49 - (0)461 - 1608 5163