Important Service Contact Informations

For many questions you might have there are direct informations contacts.

Here is a list of important service contacts about privatebase and ticket bookings.

Contact LH Employeetravel

For all questions regarding your private ID-travels chargeable ID Ticketservices (20 respectively 30 Euro per passenger) on Lufthansa and other airlines

Daily 8:00am - 8:00pm (Local time FRA)
Tel +49 - (0)89 - 231 289 46


Only for technical problems:

mytravelex@dlh.de
myidtravellh@dlh.de

Login problems / Forgot or lost token PIN ?

If you have problems with the Login at privatebase, you have lost your token PIN or had more than 3 login failures, please contact the 24 hours / 7 days Hotline of Lufthansa for privatebase Token:

Daily 0:00am - 12:00pm (Local time FRA)
Tel +49 - (0)461 - 1608 5163
E-Mail helpdesk.privatebase@lhsystems.com


You can contact the privateBase Token Service even better via E-Mail or Fax with the following form:
-> Token Reset Form

Company Token Services

Do you have a company token? Then please contact:

Daily 0:00am - 12:00pm (Local time FRA)
Tel +49 - (0)69 - 696 92828
E-Mail helpdesk@lhsystems.com

How to reach netextend for privateBase customer support?

You can reach your account administration as follows:

Montag - Freitag (not on german holidays)
9:00am - 3:00pm (Local time FRA)
Tel +49 - (0)8141 - 509 85 20
Fax +49 - (0)8141 - 509 85 19
Email privatebase@netextend.de